Loyal followers of this blog already know some of my background and likes. Now, you get to learn that I’m a big fan of John Belushi and The Blues Brothers. I link this to my years spent living in Chicago and my Master’s Degree earned from the School of Engineering at Washington University (Wash U) in St. Louis. How are these related?
Lawyer Cash Nickerson, Wash U alumni, and author of Listening as a Martial Art, recently posted on LinkedIn about “doers, reporters, amplifiers and listening skills” in the workplace. The workplace for us could be technical sales, project engineering, process development, etc., and we’re all familiar with the need for problem solving at work.
In the case of Belushi’s Jake in The Blues Brothers, his workplace was “getting the band back together.”
Cash talks about a “reporter” as someone who tells you what is happening: the client is unhappy, the project is delayed, the specifications are wrong, etc. Basically, telling the story of “how we got here.” The “amplifier” reports but also repeats the story, even louder. They are the ones who after hearing of a crisis, scream even louder. With email, text, and social media, it’s easy to become a reporter/amplifier.
Meanwhile, a “doer” doesn’t just bring a problem; they also present a solution or a suggested solution. The best actually solve the problem or attempt to do so before even coming to you. The “doer” doesn’t announce the problem widely (amplifying it) but rather sets up a meeting (I call these an “adjustment meeting”), organizes a conference call with the client, writes a change order, etc. The doer tries to resolve the issue and only comes to the boss if the problem remains unresolved.
John Belushi is a doer. In one of my favorite scenes in the movie Jake lies in mud in an underground tunnel with a mysterious woman shooting at him. All Jake can do to solve his problem is try to talk his way out: “Honest… I ran out of gas. I… I had a flat tire. I didn’t have enough money for cab fare. My tux didn’t come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake. A terrible flood. Locusts! IT WASN’T MY FAULT!”
I think that we’ve all been in the mud at one time in our careers. Yet, I would not suggest that this is a good approach in for problem solving at work. What you want to do is stop and think first. Am I going to be a reporter, or worse yet an amplifier? Take the time to first rehearse your approach in your head. See if you can find a way, instead, to be a doer. So much more will get done, and you’re more likely to get ahead too.
We all deal with problems in the mud every day in our jobs, let me know some ideas and examples that we can share for problem solving at work strategies. Or if you just want to share a favorite scene from The Blues Brothers, I’ll be happy to hear that too!